Privacy Policy
NELLA Interactive Ltd (company number 13749505) — last updated 2 September 2026
What information do we collect?
We may collect information you choose to provide, including your name, business or organisation, email address, telephone number, project requirements, support requests and other correspondence.
When you use this website, we may also collect limited technical information such as your IP address, device and browser information, pages visited, referral source and cookie or consent preferences. We do not intentionally collect special-category data through the website.
How we use and share information
We use personal information to respond to enquiries, prepare and deliver requested services, provide support, administer our relationship with you, protect the website and comply with legal obligations. Depending on the context, we rely on your consent, performance of a contract, compliance with law, or our legitimate interests in operating and improving our business.
We may share information with trusted service providers that support hosting, security, analytics, communications and professional advice, only where necessary and subject to appropriate safeguards. We do not sell personal information. Where information is transferred outside the UK, we use an approved safeguard where required.
Retention and security
We retain personal information only for as long as needed for the purpose for which it was collected, including contractual, tax, legal and dispute-resolution requirements. We use reasonable organisational and technical safeguards to protect information, but no internet service can guarantee absolute security.
Third-party websites have their own privacy practices. Please review their notices before providing information to them.
Your rights and complaints
Under UK data-protection law, you may have rights to access, correct, erase or restrict your information, object to certain processing, receive portable data and withdraw consent. These rights may be limited in some circumstances.
To exercise a right or raise a privacy concern, email info@nellainteractive.com or write to NELLA Interactive Ltd, 128 City Road, London, EC1V 2NX, United Kingdom. We may need to verify your identity. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.